{"id":67208,"date":"2025-10-23T13:02:53","date_gmt":"2025-10-23T11:02:53","guid":{"rendered":"https:\/\/rasolar.be\/support\/"},"modified":"2026-08-13T10:25:56","modified_gmt":"2026-08-13T08:25:56","slug":"support","status":"publish","type":"page","link":"https:\/\/rasolar.be\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"67208\" class=\"elementor elementor-67208 elementor-44553\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adebc92 section-s section-narrow-xs e-flex e-con-boxed e-con e-parent\" data-id=\"adebc92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-675726d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"675726d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M144 464.2C150.2 452.8 148.9 438.8 140.8 428.8C112.6 393.9 96 350.7 96 304C96 191 194.3 96 320 96C445.7 96 544 191 544 304C544 417 445.7 512 320 512C287.7 512 257.2 505.7 229.6 494.4C221.7 491.1 212.7 491.2 204.8 494.6L103.8 537.8L144 464.2zM64 304C64 358.4 83.3 408.6 115.9 448.9L67.1 538.3C65.1 542 64 546.2 64 550.5C64 564.6 75.4 576 89.5 576C93.5 576 97.3 575.4 101 573.9L217.4 524C248.8 536.9 283.5 544 320 544C461.4 544 576 436.5 576 304C576 171.5 461.4 64 320 64C178.6 64 64 171.5 64 304zM176 288C167.2 288 160 295.2 160 304C160 312.8 167.2 320 176 320L336 320C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288L176 288zM416 288C407.2 288 400 295.2 400 304C400 312.8 407.2 320 416 320L464 320C472.8 320 480 312.8 480 304C480 295.2 472.8 288 464 288L416 288zM208 384C199.2 384 192 391.2 192 400C192 408.8 199.2 416 208 416L256 416C264.8 416 272 408.8 272 400C272 391.2 264.8 384 256 384L208 384zM336 384C327.2 384 320 391.2 320 400C320 408.8 327.2 416 336 416L432 416C440.8 416 448 408.8 448 400C448 391.2 440.8 384 432 384L336 384z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e537aa elementor-widget elementor-widget-heading\" data-id=\"2e537aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Besoin d\u2019aide ?  <br><span style=\"font-weight: normal\">Nous sommes l\u00e0 pour t\u2019aider.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b2be1e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9b2be1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre \u00e9quipe support t\u2019aide rapidement. Remplis le formulaire pour cr\u00e9er un ticket d\u2019assistance. Plus le formulaire est complet, mieux et plus vite nous pourrons t\u2019aider.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-316c1a7 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"316c1a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulaire de support\" aria-label=\"Formulaire de support\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"67208\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"316c1a7\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-naam elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-naam\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[naam]\" id=\"form-field-naam\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pr\u00e9nom et nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-ordernummer elementor-col-40 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ordernummer\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[ordernummer]\" id=\"form-field-ordernummer\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"S-12345\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdresse e-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"ton@adresse-email.be\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-phone elementor-col-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phone\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNum\u00e9ro de t\u00e9l\u00e9phone <sup style=\"font-weight:400;\">(facultatif)<\/sup>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"0488 12 34 56\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-adres elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-adres\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdresse <sup style=\"font-weight:400;\">(facultatif)<\/sup>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[adres]\" id=\"form-field-adres\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Rue, num\u00e9ro, code postal et commune\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-onderwerp elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-onderwerp\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tObjet de ta question\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[onderwerp]\" id=\"form-field-onderwerp\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"D\u00e9cris bri\u00e8vement ta question ou ton probl\u00e8me\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-beschrijving elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-beschrijving\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[beschrijving]\" id=\"form-field-beschrijving\" rows=\"4\" placeholder=\"D\u00e9cris aussi clairement que possible ce qui se passe. Mentionne d\u2019\u00e9ventuels messages d\u2019erreur, dates ou communications ant\u00e9rieures. \" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-bijlagen elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-bijlagen\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPi\u00e8ces jointes <sup style=\"font-weight:400;\">(facultatif)<\/sup><br\/><span style=\"font-weight:400;\">Ajoute des captures d\u2019\u00e9cran, des photos ou des documents qui clarifient ta question.<\/span>\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[bijlagen][]\" id=\"form-field-bijlagen\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"5\" data-maxsize-message=\"Ce fichier d\u00e9passe la taille maximale autoris\u00e9e.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xs\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cr\u00e9er un ticket d\u2019assistance<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Besoin d\u2019aide ? Nous sommes l\u00e0 pour t\u2019aider. Notre \u00e9quipe support t\u2019aide rapidement. Remplis le formulaire pour cr\u00e9er un ticket d\u2019assistance. Plus le formulaire est complet, mieux et plus vite nous pourrons t\u2019aider.<\/p>\n","protected":false},"author":9,"featured_media":67210,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Besoin d\u2019aide ? Nous sommes l\u00e0 pour t\u2019aider.","_seopress_titles_desc":"Tu as une question ou tu as besoin d\u2019aide ? L\u2019\u00e9quipe support de Rasolar t\u2019aide volontiers pour tes questions techniques et tes demandes de service.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"les deux","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"categories":[],"hf_cat_page":[],"class_list":["post-67208","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/pages\/67208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/comments?post=67208"}],"version-history":[{"count":1,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/pages\/67208\/revisions"}],"predecessor-version":[{"id":67211,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/pages\/67208\/revisions\/67211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/media\/67210"}],"wp:attachment":[{"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/media?parent=67208"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/categories?post=67208"},{"taxonomy":"hf_cat_page","embeddable":true,"href":"https:\/\/rasolar.be\/fr\/wp-json\/wp\/v2\/hf_cat_page?post=67208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}